And here's the latest on NWA.
Dear Ms. Tan,
Thank you for your additional feedback. Please know that my first apology was most sincere. The compensation you received was not meant to place a value on your experience. Neither was it meant to directly compensate for your dissatisfaction. It was a good faith effort to make amends for your dissapointment with our service. I regret that you feel our goodwill gesture was insufficient.
Don't take it personally. NWA, through your email did admit to negligence, and that alone already gives me sufficient reason to file charges against NWA.
Do expect a letter from my attorney on how this case will be pursued.
Thanks for the offer, but no thanks.
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