Was the gesture insufficient? Hell yeah! - NWA updates

And here's the latest on NWA.

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Dear Ms. Tan,

Thank you for your additional feedback. Please know that my first apology was most sincere. The compensation you received was not meant to place a value on your experience. Neither was it meant to directly compensate for your dissatisfaction. It was a good faith effort to make amends for your dissapointment with our service. I regret that you feel our goodwill gesture was insufficient.

Sincerely,

Patricia Celis
Northwest Airlines

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Dear Patricia,

Don't take it personally. NWA, through your email did admit to negligence, and that alone already gives me sufficient reason to file charges against NWA.

Do expect a letter from my attorney on how this case will be pursued.

Thanks for the offer, but no thanks.

- e i l e e n -